SUPPLY OF PRODUCT

Amazing Interiors works really hard to keep the website as up to date and accurate as possible. However, sometimes product may no longer be available in rare circumstances. If such a situation does occur we will notify you as soon as possible. Please notify us at design@amazinginteriors.co.nz if you are aware of any inconsistencies. If you have a specific requirement for accuracy please email us at design@amazinginteriors.co.nz to confirm measurements and descriptions. 

ONLINE STORE INFORMATION

Amazing Interiors have done our best to display as accurately as possible the colours of the products shown on this website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate. Alternatively, please contact us directly and we will be happy to talk you through colours, shapes and sizes and can send through additional photographs as needed.

PRICING

All prices shown on this website are in New Zealand Dollars (NZD) and are inclusive of GST. Prices shown on the website may vary to the prices shown within our Amazing Interiors store in Pakuranga.

OWNERSHIP

Ownership in the goods shall remain vested in Amazing interiors until the customer has made payment in full. Until ownership passes to the customer Amazing Interiors may repossess any or all of the goods supplied.

CANCELLING ORDERS

Unfortunately, orders cannot be cancelled once payment has been made. If you make an error when processing your order please contact us at design@amazinginteriors.co.nz

 You may cancel an order only if the order has not been placed with the supplier, however the following charges will apply:

(a) if your order has not been placed with the supplier and you have paid by cheque or electronic funds transfer we will issue you with a full 100% refund less any transaction costs and bank fees incurred by Us.

(b) if your order has not been placed with the supplier and you have paid by credit card either over the phone or via our online payment system you will be offered a full refund less any fees charged to us by the bank to make the refund transaction. 

DELIVERY

It is critical that you provide us with a delivery address where deliveries can be made during normal business hours from Monday and Friday. A post office box address cannot be accepted. If there is nobody to sign for the goods when they are delivered the freight carrier will leave a missed delivery advice card in your letter box advising of the failed delivery. The goods will then be returned to their local depot and you will then need to make contact with the freight carrier directly to arrange an appropriate time for a re-delivery. Please provide clear delivery instructions. Many of the products on our website are large and heavy in nature and may require special delivery arrangements. It is imperative that you provide us with any special delivery details relating to your delivery address. Should your delivery address be in an apartment block, high rise building, block of units or flats or have restricted access you must notify us, so that special arrangements can be made if necessary. For example, special equipment may be needed or extra labour required to complete the delivery. This may incur an additional charge by the freight company. We will advise you of any additional charge and you must make payment of this additional charge directly to Us.

We expect delivery to have be completed within 5-21 (for items that are in stock) days of placement of your order. For custom made items an approximate lead-time will be given at the time of order. We will give you the best possible date we can for delivery but cannot guarantee this date.

Please note for custom orders where pieces are made to order an estimated lead-time will be given at the time of placing the order. This can be anywhere from 4 -12 weeks depending on the item. For items with a lead-time over 4 weeks a 50% deposit will be required to activate the order with the balance payable prior to delivery

Delivery Times:

If your order contains multiple products then individual products may be delivered on different days, depending on the availability of freight carriers on any given day to facilitate the delivery.

Receipt of Delivery: Upon receiving your goods, please unwrap and check them for damages faults before signing for them. If there are any issues you must make a note on the delivery docket and ask the driver to initial your comments. 

OUT OF STOCK SITUATION

In the event that a product is out of stock We will contact you by email or phone and give you an indication as to availability and an anticipated delivery time.

If you advise us that you wish to proceed with the purchase on a back-order basis you will not be able to subsequently cancel the purchase. Please refer to Cancellation of Order.

Custom Orders: Ordering custom pieces may result in a longer lead -times and can be affected by stock of fabrics if required. We will advise approximate lead- times. 

SALE ITEMS

Please note that all items bought on sale are unable to be returned or exchanged.  

Returns Policy

We are unable to refund for "change of minds", so please choose carefully. Good images and dimensions are on our website, please measure your space and check dimensions and ask questions if you are unsure of anything to do with our product. We will only make, and are only obligated to make, a refund in accordance with our Refunds & Returns Policy, the guidelines for eligibility are detailed in this policy.

(a) Where your products are damaged in transit: If your items have been damaged during the delivery process please keep it or photograph the packaging that the items were delivered in, this assists us in our communication with the delivery company to sort out any claims.

(b) Your goods have a manufacturers fault/flaw or damage: For items returned due to a manufacturing fault, we will happily meet our obligations under the Consumer Guarantees Act. In the event of a faulty item, we will replace or repair in the first instance. A refund will be offered if no replacement or suitable exchange is available to you.

 (c) The incorrect item has been delivered to you: We are careful to inspect all goods before they are sent out however if there are any issues with your order please contact us within 24 hours of the delivery of an incorrect or flawed item. We will arrange for the collection of the incorrect or faulty item and delivery of the correct item. You will not incur any additional costs in this circumstance. Your replacement item will be delivered to you within the normal delivery time frame for that item.

 We will not accept the return of goods that are damaged by you (accidentally or otherwise) or due to natural wear and tear following delivery.

Any refunds will be provided to you by electronic funds transfer to your nominated account or to the credit card number that was used to make to make the purchase.

Privacy Policy

Amazing Interiors is committed to protecting your privacy. We will not email you in the future unless you have given us your consent or it is directly relevant to an order you have placed.

The type of information we do collect includes your name, address and email address. These are collected for the strict intention of processing your order and will not be used for any other purpose, nor will they be disclosed to a third party. 

 PAYMENT OPTIONS

Payment of your purchases can be made as follows:

- Credit Card

- Visa

- MasterCard

- Direct Deposit

- Internet Banking- Please include your order number or invoice number and surname when making electronic payments.

Goods will be despatched once full payment is cleared.

Our account details are as follows:

BNZ Bank: 020 108 0369256 00

Banking Swift Code: BKNZN22

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